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Why have I not received any emails?

To check your email status, perform the following steps:

  1. Log in to https://example.com:2096 or http://example.com/webmail to ensure that new mail exists.
  2. Choose a Webmail program to view your inbox.
    • If the mail appears in the Webmail interface, but not on your computer's mail application (for example, Outlook or Mail), verify that the settings that you use to check your email are correct. The settings should resemble mail.example.com and user@example.com.
    • Enable the My Server requires Authentication option in Outlook. Many servers require this option.

Note:

If you still cannot receive mail, check with your web hosting provider to verify your settings.

The normal login is your email address and password (for example, user@example.com and yourpassword). If that login information does not work, contact your hosting company for special instructions.