Important COVID-19 Information | Updated March 25th, 2020
At Chrisorah we care deeply about the health of our developers, designers, and partners. We have been closely monitoring the ongoing outbreak of the coronavirus disease (COVID-19). We are committed to our customers and keeping your business online while also keeping our team safe. Please take a moment to read over some important information:
Support Response Time
As I'm sure you no doubt understand, the number of Annual Care and general support requests has risen significantly over the past week. This has raised our support response time as we attempt to keep up with the increased demand. Please bear with us as we work through each request as quickly as possible. You've no doubt come to appreciate our fast response time; however, we ask for your patience during this unusual situation.
Currently, requests are being completed within 12-24 hours of the time they were received. We ask that you kindly plan your website updates accordingly.
Annual Care Overages
As we continue to adapt to the evolving crisis, we've seen remote work become the norm, and online channels become increasingly essential to helping us all stay informed, remain connected, and conduct business that might have been done in person just a few weeks ago. We don’t want you worried about the extra costs associated with this ever-evolving situation. So today, we're announcing that now through April 31st, no hourly overages for Annual Care Subscribers. This is regardless of your plan level, new or old. For more information please visit: https://www.chrisorah.com/annual-care/
My Chrisorah - Everything you need to know is right here.
Every client has a My.Chrisorah account. From here you can check the status of current or historical tasks, support requests and more. You can also view useful information in our knowledge center, check the status of your server and view any important announcements. We are quickly and rapidly expanding My Chrisorah's features and hope you'll take a moment to bookmark this page. Push notifications for important announcements coming soon!
We appreciate that you trust Chrisorah to help manage and maintain your website. Thinking of you, your families and your business. Stay healthy.